Featured Article from Conferencing

Avaya Zang Launches SMB Cloud Services

February 15, 2017

About a month after filing for Chapter 11 bankruptcy protection, Avaya has introduced new business communications solutions for the small and mid-sized business set. The new offerings, delivered via the company’s Zang business, include Zang Office and Zang Spaces.

“We are building on our goal to deliver cloud to the market, providing small and medium-sized business with an affordable and efficient way to differentiate their products and services through real-time connections and engagement with customers,” said Zang Inc. General Manager Mo Nezarati. 

Zang Office is a customizable cloud-based phone service. The company says this offering provides enterprise-class communications at a small business price. That is, starting at $15.95 a month.

Features include auto attendant, conference calling, hunt groups, interactive voice response, landline-to-mobile transfer, local or toll-free numbers, voicemail-to-email translation, and more. Administrators can use the Zang Office Web interface to add mobile devices, change configuration, make IVR changes, manage users, and more. Organizations also can customize Zang Office with Zang Cloud, which enables the addition of SMS and voice features via the use of simple tools.

As for Zang Spaces, that’s a meetings-as-a-service offering. It brings together sharing, tasks, video, and voice. And it’s integrated with popular calendar solutions.

There’s no download required with Zang Spaces. Rather, it’s available from any browser, and participants can just click to join a meeting.

Cottonwood Cottage is among the early users of Zang Office. This solution provides the company with an affordable way to support people calling in for information or to book events.

“We are adding event venues and looking to support adjacent businesses, and Zang Office supports this game plan,” said Brent Knittel, co-owner of Cottonwood Cottage. “We are excited about the possibilities provided by SMS enablement via Zang Cloud while Zang Spaces allows us to easily collaborate with couples on wedding logistics. All of this ties back to creating differentiated experiences that traditionally only larger businesses could offer.”

Zang Office is now available in the U.S. and Canada and can be purchased at https://store.zang.io/zang-office/view. Zang Spaces has tiered pricing, starting with a free model that includes file sharing, messaging, tasks, and video sharing for up to three people.

Edited by Alicia Young