Featured Article from Conferencing

YouMail Improves Conference Calling with New Solution

August 03, 2016

Anyone who’s even been on a conference call knows how frustrating they can be. How many times have you been dropped from the call, or noticed that someone else was dropped and had to figure out who it was? Or better yet, how many times have you had difficulty even getting onto the call because your pin wasn’t working? It happens to the best of us, but that doesn’t make it any less annoying, and it’s certainly a time-waster. YouMail is looking to solve these headaches with the launch of their new conference calling service solution.

Today, YouMail released its simple, free service for hosting and participating in conference calls. Each user has their own dedicated, free conference room that participants can call in to by simply dialing the host’s cell phone number and pressing “8” when they hear the greeting. It doesn’t get much simpler than that. No random phone numbers or complicated pins to remember. Plus, a pin can’t malfunction and keep you off a call if it’s not needed. Putting together a call is easy now too; hosts can simply tap a button in their mobile apps to set up a conference. That’s it—just press a button and reminisce about the days when you had to send complicated instructions to attendees about how to enter the call.

“Everyone knows how frustrating conference calls can be when you're multi-tasking or just on the go. Trying to dial in to lengthy numbers and PINs while driving is not only difficult but can be dangerous,” said YouMail CEO Alex Quilici. “YouMail is excited to introduce the world's easiest-to-use conference calling service. It's high time to have truly effortless conference calls.”

Frustrating dial-ins aren’t the only conference call issues that YouMail is tackling, though. With Wainhouse Research estimating that people in North America spent over 113 billion minutes on audio conference calls in 2014, it makes sense that YouMail would want to take on other problems plaguing calls. For example, YouMail’s new Smart Announce feature handles issues regarding callers being dropped. Having to redial requires users to repeatedly input information about themselves when they rejoin. This wastes time, especially because other users have to try to figure out who was dropped and when they reenter. The new feature solves this problem by announcing when participants exit and enter the conversation.

Meanwhile, the new Smart Summary feature takes on the hardship of following up with other members of the call. It’s difficult to reach people after the call, especially if you don’t know who they are or their contact information. YouMail solves this problem by automatically delivering hosts and participants a summary of each call, which includes names of participants and how long they were on the call. If you upgrade to the premium version, a recording of the call will also be available with the summary.

Conference calls of the past may have been a hardship, but YouMail is looking to rid that stigma by easing all elements of the process. Their new system rids users of common issues regarding phone numbers, pins, dropped calls and more. With these improvements, they hope to make conference calling a less stressful experience for everyone involved.

Edited by Stefania Viscusi