|[May 18, 2017]
Broadview Networks OfficeSuite Dental Keeps Kaye Dentistry at the Forefront of Technology
The path to success for modern dental practices depends heavily on the
digital technologies that are rapidly advancing. This digital revolution
is changing the role of a dentist dramatically with the boom of what is
called "digital dentistry", making what were previously manual tasks
easier, faster, less costly and more predictable. Dr. Gary Kaye, DDS,
FAGD started his digital transformation in 2011, by installing the Henry
Schein Practice Solutions' Dentrix
patient management system to digitize and streamline patient records,
communications and billing at Kaye
Dentistry, PLLC, a world class reconstructive, cosmetic and implant
dental practice located in the heart of New York City.
Now Dr. Kaye has furthered his digital transformation by automating many
of the manual searches and tasks his staff perform, sometimes hundreds
of times a day. Dr. Kaye installed OfficeSuite
Dental™ by Broadview
Networks®, which is specialized software that is
certified as a Dentrix Connected solution, and sits between
Broadview's cloud-based phone system and the Dentrix G6 platform.
OfficeSuite Dental has been part of the Dentrix Connected program since
2013. When patients call Dr. Kaye's office, employees logged into
Dentrix G6 are immediately presented with a window showing the caller's
patient records, including details about appointments, treatments and
prescriptions before thephone is answered. Employees can also quickly
enter data directly into Dentrix using that same window. OfficeSuite
Dental™ also sends patient alerts noting missed appointments, medical
alerts and the ability to quickly look up patients and click-to-call.
OfficeSuite Dental™, an affordable enterprise-grade cloud-based phone
system, has many advanced features that integrate with Dentrix.
Immediately following its installation, Kaye Dentistry staff were able
to reduce the time spent on routine calls, entering patient notes and
scheduling. As a result, patient satisfaction has grown due to reduced
data entry and human error, improved ability to collect balances and
settle accounts and reduced duration of routine calls.
"We have a very scientific approach to evaluating the technology that we
bring into the office," explained Dr. Kaye. "After taking into account
all of OfficeSuite Dental's features, we decided it was a perfect fit
and impressively addresses all of our needs. What I find the most
helpful about OfficeSuite Dental is that detailed caller information is
displayed in a pop-up window on my computer screen when patients call. I
save a lot of time not having to look up the patient's records, with all
of the essential patient information at my fingertips. It also allows us
to accurately and efficiently run the practice while operating on a
secure and confidential platform."
"We developed OfficeSuite Dental to provide dental practices an advanced
phone system for patient communication combined with fast patient lookup
and data entry of patient records," said Sanjay Patel, Broadview's
Senior Vice President of Technology. "OfficeSuite is one of the only
cloud phone systems to integrate with Dentrix G5 and G6 software that
enables dental practices to immediately increase practice revenue and
patient satisfaction by providing efficient and personalized service
with every single incoming call."
A leader in the digital dentistry movement, being at the forefront of
all technology is essential for the success of Kaye Dentistry, PLLC. For
over 20 years, the Kaye Dentistry has been providing state of the art
services to help patients and offering high-tech focused support to
professionals in the dental industry.
"I have been thrilled to see our patient management system work so well
with and be enhanced by OfficeSuite Dental," adds Dr. Kaye. "We are
planning to merge with two more dental practices and between the easy
addition of phones and easy-to-use features that call for minimum
training - if any at all, I am confident that OfficeSuite Dental will
help to make the integration run smoothly." Dr. Kaye adds new staff
members in minutes without having to call Broadview IT staff or
encountering added fees.
In addition to the ease of management, usability, quick installation and
uncomplicated maintenance, Dr. Kaye is pleased with Broadview's support.
"One of the things I always stress is that the support from the
manufacturers and service providers used in dental practices is
sometimes more important than the product itself. With Broadview, you
have an intuitive product with perfect support when needed," added Dr.
Go here to learn more about OfficeSuite
About Broadview Networks (News - Alert)® www.broadviewnet.com
Broadview Networks is a network-based business communications provider
serving customers with local and long-distance voice and data
communications, premises-based and patented hosted VoIP systems, data
services and a full suite of managed and professional services. It also
provides an innovative portfolio of bundled, hosted IP phone and cloud
computing services designed to meet the unique application requirements
of diverse workforce groups. Its customers benefit from award-winning
customer service, including a web-based account management tool and a
primary point-of-contact for real-time, personal customer care.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170518005072/en/
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