Featured Article from Conferencing

Gartner Names Meeting Solutions Leaders, Visionaries, Others

October 04, 2017

Gartner recently published its latest Magic Quadrant for Meeting Solutions.

“Meeting solutions blend communications, collaboration, and content to enable real-time group work from anywhere,” Gartner writes in this report, which it made available Sept. 18.

Cisco, Microsoft, and Zoom are in the leaders box. Gartner identified Google, Adobe, West, LogMein, and Polycom as challengers.

Vidyo, BlueJeans Network, and PGi are visionaries, according to Gartner. And the research firm says niche players include Arkadin, Huawei, and ZTE.

In a Sept. 22 blog, Cisco notes that its meeting solutions include Cisco WebEx, Cisco Spark, and Cisco Meeting Server. A Zoom blog published around the same time says this is the third time Zoom has appeared in the Gartner Magic Quadrant. [Zoom] “was positioned as a leader in last year’s Web Conferencing Magic Quadrant, and as a visionary this year before,” wrote Priscilla Barolo.

Meanwhile, Vidyo CEO Eran Westman commented: “We are pleased to be named a visionary in Gartner’s Magic Quadrant for Meeting Solutions. Advances in digital technology have made it vastly easier to transact, but digital interactions lack the human touch…. Video adds an extra dimension to customer engagement, increasing satisfaction and delivering better outcomes to businesses and their customers.”

Vidyo also noted a couple of its customers and some of their use cases for its solutions.

For example, Children’s Hospital of Colorado employs Vidyo technology. And that allowed a cardiologist to do ultrasound examinations on one of a pregnant woman’s in-utero twins, who was diagnosed with a life-threatening heart defect. That way, she didn’t have to travel a long way for this procedure, which Vidyo said enabled her to keep her job.

Diamond Credit Union is another Vidyo customer. And it has used the solution to

enable customers, such as one hearing impaired credit union member, to connect with a mortgage expert. Because this member could see the credit union employee, that individual was able to read their lips.

Edited by Mandi Nowitz