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Video Conferencing Saves Animals' Lives


July 26, 2017

Over the years, as video conferencing has grown in popularity, the technology has done more than simply make communications easier. Sure, it’s great for holding business meetings, as it enables people to participate from around the world. And yes, it’s most certainly changing the way operations are run in both small and large companies. However, video conferencing is also now saving lives.

The Queensland branch of the RSPCA has been using video conferencing from Avaya to save animals’ lives. Thanks to the technology, the RSPCA has managed to increase the number of animals it cares for to more than 51,000 animals each year, which is a big increase from 44,000 in 2014/2015.

According to a recent IT Brief article, the massive size of Queensland made it difficult for RSPCA carers to tend to injured and abandoned animals. Workers had to transport animals to specific facilities for on-site diagnosis and treatment, which took a lot of time and limited the number of animals that could be evaluated in a day.

So, Avaya implemented its video conferencing suite for the organization’s workers, thus connecting 300 part- and full-time employees, along with 5,000 volunteers. Thanks to video conferencing, the newly empowered staff can collect, care, treat and place animals much faster. All they have to do is set up a video conference, and animals can be assessed remotely in real time by branch offices, veterinarians and specialists around Australia and the globe.

RSPCA Queensland’s CEO, Mark Townend, said that so far Avaya’s video conferencing system has proven to be successful: “There is a difference between using a purpose-built system and consumer-grade video conferencing. With Avaya we don’t have to worry about calls dropping in or out, or bandwidth capabilities of staff on the road. We can also have people call in regardless of the device they are using.”

Clearly, video conferencing is great for countless circumstances. Whether it’s being used to connect world leaders with each other or puppies to veterinarians, it’s changing communications for the better.



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