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Zoom Introduces New Telehealth Solution


April 24, 2017

Video conferencing is becoming a key component in several different industries, and healthcare is no exception. Conferencing technology benefits healthcare in a variety of ways, from allowing doctors to check in on their hospitalized patients to enabling concerned patients to ask their doctors questions about their symptoms. Consultations via video conference are becoming the norm, thus saving patients the time and expenses that go along with a normal doctor visit.


To improve patient options, Zoom Video Communications, a provider of enterprise video and Web communications technology, has developed the industry’s first scalable, cloud-based video telehealth service. Most importantly, Zoom for Telehealth is integrated with electronic health record system Epic. As a result, Zoom for Telehealth offers a standard feature set for healthcare enterprises and providers, thus enabling reliable, HIPAA-compliant communications between organizations, care teams and patients.

The Epic integration incorporates Zoom into Epic record and communications workflows. According to the announcement, this works because “Context-aware links are used to launch a Zoom video visit with a patient or other caregiver directly from the Epic applications' telehealth workflows. This linking provides a streamlined workflow for end users to chart in Epic Hyperspace while easily launching into Zoom for the video conference.” Additionally, similar workflows can be implemented in Epic MyChart, Haiku and Canto.

Zoom for Telehealth offers a variety of features aside from the Epic integration, including cloud-based video, audio, and content sharing; support for desktop, mobile, and conference room systems; end-to-end AES-256 bit encryption of all meeting data and instant messages; Signed Business Associate Agreement (BAA) to enable HIPAA compliance; waiting room for patient privacy; Platform API/SDK for integration with healthcare applications to streamline workflows; remote camera control; and integration with point-of-care peripherals.

Zoom is excited about the launch of this new service, and hopes to play a role in transforming the healthcare industry. “At Zoom, we pride ourselves in creating user-friendly, secure virtual environments to connect healthcare enterprises, caregivers, and consumers for the best care experiences. Now, with the introduction of Zoom for Telehealth and the Epic integration, we are further streamlining and simplifying the process for healthcare administrators and their end users to deploy and use Zoom for healthcare,” said Eric S. Yuan, Founder and CEO of Zoom.




Edited by Maurice Nagle

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