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Universal Business Solutions Introduces Video Conferencing


March 01, 2017

Universal Business Solutions, N.A. (UBSNA) creates technology for office automation and efficiency that includes document management and production solutions, as well as voice and data. As organizations continue to integrate digital communication services that include documents, along with voice and data in video conferencing and collaboration, the introduction of a new line of PBX mobile dialers and video conferencing by UBSNA to its existing Business Phone Solutions North America (BPSNA) line is a natural evolution for the company.

The two new services will, according to the company, strengthen its current line of business phone solutions. The dialer allows businesses to make domestic and international mobile calls using their current BPSNA service on both Android and Apple devices. The dialer application does not require any data connection because it operates over cellular networks, which will improve call quality and reliability.

“We spend every day seeking to improve office automation. If we don’t, it’s a wasted day. We set high expectations for us in our pursuit to provide a better product line and service. We constantly seek to find ways to compliment, rather than complicate the business processes of our own clientele,” said Abe Thomas, CEO of UBSNA.

The video conferencing solution provides Ultra HD video powered by the BPSNA PBX network. It is compatible with the vast majority of platforms and devices in the marketplace, so users can initiate and participate in video conferences on their smartphone, computer or video conferencing endpoint. The company also provides a VoIP/GSM telephone services that is hosted in partnership with industry-leading providers by designing, installing and supporting the best VoIP solution to address the communications needs of small businesses and organizations with multiple locations.

The VoIP/GSM telephone service is a turn-key VoIP platform that doesn't require the purchase and maintenance of a propriety system. The hosted solution UBSNA provides offers more than 146 different features, including automated attendant, Interactive voice response (IVR), call forwarding, automated call distribution, click-to-call and unified messaging.

The system also has a management solution with a local and remote Web interface that monitors the status of the communications platform with statistics across different usage parameters. Administrators can also manage the log, firmware upgrade and configuration to adjust services as demand increases.



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