Featured Article from Conferencing

OmniJoin Releases Waiting Room for Telehealth Visits

October 31, 2016

Healthcare communications software developer brother and its OmniJoin Web conferencing division have announced the launch of a new online waiting room that healthcare professionals can use to admit patients to online meetings.

Whether or not patients want to be seen for a lingering cough or a nagging pain, many are turning to telemedicine for the convenience it brings to the meeting process. Individuals can speak with their doctors from the comfort of their own homes instead of driving miles to the hospital, sitting in a waiting room, and spending several hours of their day away from other responsibilities such as work or child care.

The new OmniJoin Waiting Room seeks to minimize the time patients spend preparing for visits while also handing extra time to healthcare professionals in the process. OmniJoin Vice President of Marketing Bill Henderson commented on the product’s fitness for that task:

“As the telehealth industry grows and more patients experience virtual care, the need for an improved online experience is critical to keeping patients satisfied,” Henderson said. “In fact, telehealth interactions have the power to improve satisfaction by reducing overall wait time compared to in-person visits. The OmniJoin Waiting Room feature was designed with healthcare providers in mind, but we also see the use of this feature carrying over to many other areas of business.”

OmniJoin is aware of the length of time that patients spend when dealing with doctor appointments. It cited a study that mentioned the average length of an in-person medical visit as 84 minutes. That figure only addresses a patient’s time spent in a waiting room and sitting in an examination room or getting tests. About a fourth of that time is all patients receive in face-to-face interaction with the physician.

Moreover, the 84-minute figure does not include travel time in its estimate. Therefore, the half-hour drive to the office from a home or place of business could easily bump that average figure to more than two hours for a typical visit.

Compared to telehealth visits, which can boil down the figure to zero travel time and zero waiting room time, it is clear that, for ailments that lend themselves to care through virtual connections, Internet-based communications comes out on top. Products such as OmniJoin that give patients a portal to sign in and doctors a view of their virtual load of patients can make it easy for everyone involved to get care. Doctors can also personalize their virtual queue with messages or video clips, and afterward they can examine statistics that track how much time patients spend waiting in the wings.

OmniJoin now makes its Waiting Room available to all manner of healthcare professionals and is targeting education and learning development centers as well – any group with the need for a virtual queuing service. For patients with a need for on-demand care, telehealth may be the right choice, and the new products released every month are making that choice more efficient and better for all under-the-weather individuals and their forward-looking doctors.