Featured Article from Conferencing

IR, Cisco to Improve Videoconferencing Together

July 13, 2016

Integrated Research (IR) develops its Prognosis software suite to help businesses monitor and manage their network infrastructure. The software may touch communications, payment and company applications as a matter of course. Now IR’s collaboration with Cisco will assist users of the Cisco APIC-EM network controller to better handle their videoconferences and online meetings.

The APIC-EM controller works directly for the Cisco Digital Network Architecture, a method of networking that promises efficiency and security on premise and in the cloud with attachments to analytics and the Internet of Things (IoT). Prognosis will now have the opportunity to interact with the Cisco network to continuously scan the performance of videoconferences and, in real time, repair performance issues that occur.

Darc Rasmussen, the managing director and CEO of IR, noted the trouble the many organizations face when they try to use unified communications software. They run into hurdles they can jump, he indicated, and said Prognosis means to fix those problems so companies can get the performance from their setups that they desire.

“Many organizations’ network infrastructures are not able to keep up with demand for UC, which results in poor adoption and low ROI of modern collaboration tools that have the potential to transform productivity,” Rasmussen said. “Prognosis, integrated with Cisco APIC-EM, represents the means to uncover and address underlying infrastructure weaknesses, paving the way for successful UC deployments.”

The combination of this monitoring and networking software can address issues for many popular platforms. Giants in the field such as Skype for Business and Avaya may have little control over the quality of an individual enterprise’s network. Various hardware configurations and integration with other business software packages can cause video quality issues for any company at any time.

Prognosis steps in to, first, read the call quality of an ongoing video stream. It may notice that call quality is affected by the prioritization of traffic on the client’s server and take action to make video a higher priority. Prognosis may then interact with the APIC-EM API, which gives users a path to creating their own automated policies. Finally, it can maintain quality of service by managing various network aspects such as transfer delay and bandwidth allocation to make sure that users on all ends of a call see clear video and hear clear audio. These assessment steps can also have a positive impact on other communications systems such as interactive voice response programs and the underlying private branch exchange, the lowest common denominator of a business’s ability to communicate.

IR and Cisco are currently showing their collaborative effort to attendees of various conferences. Commercial access to the mixed Prognosis and APIC-EM appears to have already begun, so those attendees and all other prospective companies can get their hands on this development as soon as they wish.

Edited by Alicia Young