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NTT Communications Debuts ICT Management Service

April 24, 2014

The newly launched Global Management One from NTT Communications is an ICT management service designed to offer remote infrastructure management (RIM) and ICT right-sourcing capabilities that should let users to realize better operational reliability and agility.

NTT has already put in place a Global Cloud Vision in order to enable its customers to enhance business with greater innovation, efficiency and much more. The new Global Management One is termed as the result of combining this Global Cloud Vision and the company’s objective to becoming its customers’ end-to-end ICT partner.

Based on industry standard best practices in IT Service Management, and leveraging the worldwide capabilities of NTT , Global Management One supposedly represents the culmination of NTT’ service portfolio, providing one-stop, global, seamless management services for the entire IT ecosystem.

Yoshio Chikayasu, chief information officer at HOYA Corporation, a partner of NTT, explained, “The Global Management One team has been paramount in the success of the HOYA IT Optimization project (HITOP). Before HITOP our IT systems were all over the map…individually developed and managed among 13 independent business units spread out over 100 global locations.”

Global Management One services also provide SLA-backed management of core infrastructure components such as Corporate WAN and LAN (including wireless LAN) systems and initially its services will be available from four centers in Mumbai, Manila, Kuala Lumpur and Barcelona.

Chikayasu added, “Partnering with NTT Com for our infrastructure and IT platform management has allowed us to institute a global governance model and leapfrog into cloud technologies. Our internal teams have shifted their focus into more strategic projects, and together with NTT Com, we are delivering innovative services to our business users that would have been difficult and costly to develop on our own. We are on track to reduce our global IT costs by 30 percent and we continue to drive value back into our core business. This would not have been possible without Global Management One.” 

Edited by Alisen Downey