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November 15, 2012

American Vascular Improves Communication Efficiency and Expense with Whaleback's CrystalBlue Conferencing

By Shankar Pandiath
TMCnet Contributor

A provider of managed unified communication services, Whaleback Managed Services, announced that American Vascular Access has improved their communication efficiency and cost with Whaleback’s CrystalBlue Conferencing.

Often, American Vascular has to hold two or three conference calls per day to communicate with almost 100 doctors across the U.S., so as to ensure continuous business development. With countless business deals being closed and medical details being shared every day, it was essentially important for the company to have high quality and clear communication that helps in avoiding misunderstandings that can cost millions of dollars. The company was finding it exceptionally difficult to handle group calls, with people cluttered around a phone having a single speaker, and not hearing accurately.

It is here that American Vascular Access decided to renew their four year contract with Whaleback CrystalBlue Cloud-based Managed Unified Communications (News - Alert) Services, making a huge difference by adding CrystalBlue Conferencing. This latest technology application from Whaleback Managed Services provides the business clients with secured and simple conferencing services that reduce travel expenses and time required for holding multi-location and off-site meetings, while managing the communication costs.

CrystalBlue Conferencing allows the businesses to collaborate with partners, increase sales productivity, and conduct effective employee training at minimum cost. This new conferencing capability includes:

  • Multiple security levels
  • Private conferencing bridge
  • Ad-hoc or scheduled conferences
  • Integrated with efficient CrystalBlue Voice
  • Audio conference recording
  • Only audio or integrated with web meeting
  • Presence
  • Schedule using web portal or Microsoft (News - Alert) Outlook

In this context, Tatiana L. Carter, administrator, American Vascular Access, said today that it was always pleasing to work with Whaleback and receive great services from them. To update the capabilities to cater to growing business needs, American Vascular decided to leverage on the functionalities of CrystalBlue Conferencing. With this advanced technology application, the company can now have more meetings with the doctors because the sound quality is immensely improved and the capabilities have become accommodating. Further, the company can save money every month by communicating with a maximum number of people, eliminating frequency of flight booking and saving significantly on travel expenses.

Deploying this advanced technology system, the staff at American Vascular can now attend the conference calls from anywhere in the room, and not necessarily close to the phone. Moreover, calls can be recorded and the employees can also schedule conference call online via Whalebacks’ advanced, with unique dial-in numbers e-mailed to the call participants. American Vascular is further planning to add monitors to use the Web conferencing capabilities of CrystalBlue for effective face to face meetings with desktop views of doctors available across different facilities.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Brooke Neuman


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