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Conferencing Featured Article

July 02, 2012

Edge Access Releases New Systems for Inmate Video Visitation


By Devin Lavery
TMCnet Contributor

Edge Access, a source of VoIP and data solutions for use in law enforcement and homeland security, has announced the release of its new VoiceWise Video Visitation solution for use in correctional facilities. The new solution is based on the company’s VoiceWise Server with added video stations for use by clients and monitoring capabilities for prison staff. 


The VoiceWise Server, on which the system is primarily based, is responsible for routing audio and video to stations used for visitation and monitoring. It also administers network, system and station configurations, as well as managing signature Edge Power Free (EPF) modules that eliminate the need for AC 120 volt power stations within 100 feet of the visitation or cell block areas. 

Collecting and forwarding all session, administrative and video usage details to the recording server also falls to the VoiceWise component. A firewall is included, protecting virtual sessions taking place over an Internet connection, as well as controlling encrypted, non-encrypted, non-recorded and recording calling features.

Visitation stations are tamper resistant and constructed from corrections grade stainless steel and safety glass, and provide HD video conferencing services through a 19-inch graphical display. Each station can be configured for use by visitors or inmates. 

Two headsets are included with each station so multiple users can visit one inmate. An auto power save mode is also built in for when the station is not in use. 

Visitation stations can be managed and configured remotely through monitoring stations. Ten visits can be viewed at each monitoring station, and color coding helps guards quickly discern past, current, scheduled and terminated visits. A 'barge in' feature allows guards to both listen and speak to users, and policy offenders can be disconnected with a single click. 

Visits are also recorded and information is sent to a recording server, which also stores information including inmate and visitor profiles, session PIN and session administrative actions.

Trials of Edge Access' VoiceWise Video Visitation solution are currently underway in several Florida counties.   


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Edited by Braden Becker

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