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Polycom's RealPresence Transforms HomeAway Video Collaboration Culture

May 15, 2012

Polycom, a company specializing in open standards-based unified communications revealed that its RealPresence video collaboration solutions are now used by HomeAway, the world's largest online marketplace for vacation rentals.

HomeAway chose the Polycom RealPresence Platform due to its robust provisioning, management, scalability, reliability, and security.

Built on open standards, the RealPresence Platform interoperates with the industry's broadest range of communications applications. It is noted to transform islands of employees and fragmented communications systems into a seamless video enterprise, which makes enterprise-grade video easily and securely accessible to all authorized personnel whether they're mobile, remote, or on-site.

By using Polycom’s RealPresence solutions, HomeAway is aiming to transform its culture to video collaboration, allowing employees to communicate visually, face-to-face across its many distributed business locations. As indicated, the video solution includes the Polycom RealPresence Platform, along with video systems to connect employees and clients across various environments ranging from conference rooms to work offices to home offices to mobile or field offices.

"We live and breathe video collaboration -- it's fundamental to our culture," David O'Rourke, senior manager, global IT, HomeAway said in a statement.

"We have Polycom deployed across four continents and conduct videoconferences every day. A key component of our video collaboration strategy is the use of mobile devices like the iPad 2 or the new iPad to increase the productivity of remote personnel, whether they are in their living room, on the road or in a vacation rental property. Polycom has made it all possible with secure and reliable HD video that enables our distributed team to have face-to-face conversations from anywhere,” Rourke added.

Rourke also highlighted on the fact that with Polycom’s solution, the company is able to even show video of new properties in real time.

HomeAway now has a customer base with listings that span more than 168 countries, offering more than 640,000 vacation rental homes across a portfolio of high-traffic websites such as HomeAway.com and VRBO.com. With growth, the company realized it needed a more reliable, scalable, and secure video collaboration solution to bring together employees in 20 different locations worldwide.

HomeAway's implementation also includes Polycom HDX Series room telepresence systems featuring the Polycom EagleEye Director for immersive video collaboration as well as Polycom's desktop and mobile offerings. Polycom RealPresence Mobile, introduced in late 2011, extends the reach of video collaboration beyond the office, enabling mobile employees to participate in group or one-on-one video meetings on the device of their choice.

HomeAway is continuing to expand its use of video collaboration on mobile devices and expects to have more than 250 Polycom-enabled mobile devices in use by the end of 2012. Video collaboration is allowing HomeAway to pursue its goals of faster and more effective collaboration to increase organizational productivity and reduce operating costs.

Edited by Amanda Ciccatelli