|[October 09, 2018]
Cytracom Sets New Standard of Excellence in VoIP with Active Intelligence Monitoring
Simplifying voice continuity-as-a-service, Cytracom,
a leading provider of cloud-based Voice over IP (VoIP), today announced
its next wave of innovation: Active Intelligence Monitoring (AIM).
Available to channel partners in North America, AIM provides interactive
call quality analytics to help Managed Service Providers (MSPs) quickly
detect and mitigate issues with their customers' voice services. AIM is
the latest solution powered by Cytracom's
Voice Intelligence Engine, Ivie.
"We're seeing a steady increase in demand for cloud-based voice, as more
businesses look to optimize variable costs by leveraging technologies
such as VoIP," said Michael Diamond, B2B technology analyst, The NPD
Group. "VoIP is becoming a hallmark, and a growing and profitable
opportunity for channel partners."
AIM collects and displays a broad range of data in easy-to-understand
graphics to help MSPs proactively address call quality issues. Built
into the Cytracom's partner portal, AIM provides a high-level overview
of all customers' status and enables MSPs to drill down to location- and
extension-level call data. This data provides details into Quality of
Srvice (QoS), latency, and overall network performance.
"Cytracom's new Active Intelligence Monitoring makes customer data
actionable and easy to view with the introduction of voice quality
analytics," said Kevin Damghani, Chief Partner Experience Engineer at ITPartners+,
a Cytracom partner and successful MSP. "Voice continuity is a service
promise customers expect, value and cannot do without in the digital
economy. Cytracom is constantly innovating and investing in the
technology and support we need to do what we do best."
"By leveraging our intelligent VoIP solutions, MSPs gain a fast,
profitable and effective way to differentiate the customer experience
and ensure their clients stay connected 24/7," said Zane Conkle, CEO and
co-founder of Cytracom. "Our new Active Intelligence Monitoring empowers
our channel partners with the data insights needed to effectively and
efficiently manage and support their voice customers anywhere and
AIM supports Cytracom's Voice Continuity solution, which was released
earlier this year. With Voice Continuity, partners can set automated
failover policies that trigger when there is a disruption to Internet
services. Now, AIM takes it a step further, providing the data to make
decisions on improving services in real-time, before receiving
customers' trouble tickets.
This release marks Cytracom's first iteration of AIM, with enhanced
functionality releases planned for the near future. For more information
about Cytracom's new Active Intelligence Monitoring and Voice Continuity
solution, click here.
Cytracom makes VoIP simple-simple to sell and simple to use. With a
reliable platform built on flexible, cloud-based technology, Cytracom
delivers fully managed, enterprise-grade Hosted VoIP tailored to small
business needs. A 100% channel-driven model brings its nationwide
partners directly to customers, providing the ease and comfort of
working with local, trusted managed service providers.
As the move to the cloud continues, Cytracom's VoIP solution enables
partners to expand their portfolio and ultimately extend their reach and
revenue with end-to-end managed services. Unparalleled tools, support,
and training gives partners an advantage over the competition,
reinforcing Cytracom's commitment to their success and confidence in its
solution. To learn more visit cytracom.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181009005110/en/
[ Back To Conferencing Zone's Homepage ]