|[July 02, 2018]
TeamViewer Integrates with Zendesk Chat
a leading global software provider for IoT,
connectivity, monitoring, support and team collaboration, today
announced that it has integrated with Zendesk
Chat to provide remote support sessions on a wide variety of
customer devices. Zendesk, Inc. is a company that makes software to help
organizations build the best customer experiences.
Zendesk Chat is often used to provide technical support to customers.
It's a fast and effective way to offer help, and with TeamViewer
directly integrated into Chat, agents can quickly switch from Chat to a
remote assistance session to solve problems while reducing customer wait
time and boosting customer satisfaction. Customers start the remote
sessions by simply clicking a Chat link. Agents have the flexibility to
manage parallel remote sessions with multiple customers in the Chat
queue and can securely share files to and from customer devices.
Create and join a support session directly from within Zendesk
Insert session invite links within Zendesk Chat
Customers securely connect with one simple click
Rmotely control desktop or mobile devices
Transfer files to the device or receive files from the device
"Customers expect to communicate and solve problems on the channel of
their choice," says, Michelle Torres, Senior Manager, Apps Marketplace
at Zendesk. "Secure remote assistance is an important tool for IT
support and the TeamViewer
integration with Zendesk Chat gives agents the ability to quickly
solve complex customer problems, regardless of what device or channel
they may be using."
In a typical Zendesk Chat deployment, an organizations' agents log into
a dashboard and start chats with customers over Web, mobile and
messaging channels like Facebook Messenger and Twitter (News - Alert) Direct Messages.
Agents can now launch a TeamViewer remote assistance session easily by
automatically inserting a service case link into the Chat widget. Once
the customer clicks on the link, the agent can view a user's screen or
remotely control the device - depending on what is needed to solve the
immediate issue. These connections are very secure, with end-to-end
encryption and all sessions are customer initiated with no software
"Remote assistance is one more tool agents can leverage to improve the
customer experience," says Constantin Falcoianu, director of business
development at TeamViewer. "Zendesk is an important technology partner
for TeamViewer and we are excited to expand our integration relationship
to another important platform - Zendesk Chat."
TeamViewer was previously integrated with Zendesk Support, a Web-based
ticket system that offers an elegant solution for ticket management and
help desk issues. Administrators can initiate remote support sessions
from within the ticketing environment. Existing Zendesk customers can
download the app within the Zendesk
TeamViewer is a leading global software provider for secure remote
access, support, connectivity, monitoring, IoT and team collaboration.
The TeamViewer portfolio of solutions cover the entire business
lifecycle, and addresses specific needs including screen sharing, remote
desktop, remote access, instant business chat, web and video
conferencing, backup, anti-malware, online whiteboards and much more.
TeamViewer's flagship product has been activated on more than 1.7
billion devices, of which at least 40 million are connected to
TeamViewer at any point in time. Founded in 2005 in Göppingen, Germany,
the company employs around 700 people from more than 60 countries in
offices around the world. Further information is available at: www.teamviewer.us
View source version on businesswire.com: https://www.businesswire.com/news/home/20180702005139/en/
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