KCOM Partners with Amdocs to Deliver Service-based Next Generation Network Services
ST. LOUIS, May 10, 2018 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that KCOM, a leading provider of communications, applications and integration services to the UK enterprise and consumer market, has selected an Amdocs service delivery platform to enhance its new next generation network infrastructure. Amdocs will provide a new orchestration platform that will support KCOM’s zero-touch customer service portal giving it the capability to select bandwidth on-demand, time-bound bandwidth and software-defined networking in wide area network (SD-WAN) options.
KCOM has deployed fibre-to-the-premises capability to 150,000 properties in Hull and East Yorkshire in the north of England, representing 75 percent of its network in the region.1 It expects to have deployed full fibre across its entire network area by March 2019 and already has more customers with full fibre connections than with ADSL connections.2 KCOM is ambitious to exploit its new network, which will ultimately see it deliver new Network Function Virtualization (NFV) based services to its customers. These will include service activation of orders where network components are managed through the delivery and activation process. Amdocs will provide automated software management of the network components to ensure that KCOM’s voice network service is capable of being delivered through online portals.
KCOM will also be migrating its public switched telephone network (PSTN) residential customers to Voice Over Internet Protocol (VoIP) Softswitch as part of this project, where the service delivery platform from Amdocs will be able to manage and automate any fulfilment steps without affecting the voice service received by residential customers.
“We want to improve the services we deliver to our customers and the experience we offer them. We’re starting with our voice services so need a platform that can deliver this phase and then be deployed more widely across our business as the basis for other services,” said Sean Royce, Executive Vice President for Technology, Service and Operations at KCOM. “By working with Amdocs, we are gaining a partner that shares KCOM’s ambitions and can grow with us.”
“KCOM is fully embracing the transition to virtualized networks which will see it transform its business and offer exceptional network performance to its customers,” said Gary Miles, chief marketing officer, Amdoc. “This will allow KCOM to provide service order management capabilities that can be expanded to other services and customer segments as it grows, and to stay competitive by improving network speed, capabilities and customer engagement.”
1 KCOM supplied information, May 2018.
2 KCOM supplied information, May 2018.
Amdocs is a leading software and services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017 filed on December 11, 2017 and our quarterly 6-K form furnished on February 12, 2018.
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