|[April 13, 2018]
Talari Failsafe SD-WAN Services Record Two Consecutive Quarters of 90+ NPS
Talari Networks (News - Alert), the original innovator of Failsafe™ SD-WAN technology,
today announced a new threshold in delivering superior customer support
and solution reliability, with verification of its first corporate NPS®
survey results, achieving a 90-plus score over the last two quarters.
Talari surveyed its customer base of enterprises and public-sector
entities in the US, UK and Canada.
Increased adoption of cloud and SaaS (News - Alert)-based applications has had a
significant impact on the volume and volatility of enterprise WAN
traffic. The consumption trends toward voice, video and cloud-edge
connectivity have increased bandwidth requirements while simultaneously
putting pressure on WAN costs and the Quality of Experience (QoE) of
many traditional applications sensitive to latency. Talari's Failsafe
SD-WAN technology delivers MPLS-class reliability and predictable
application performance for both hybrid WANs and all-Internet WANs,
based on its continuous, unidirectional, per-packet measurement of all
traffic on all possible paths between locations. Further, Talari's
analytics and visualization tools help customers identify where WAN
problems are occurring, making the Failsafe SD-WAN solution an essential
remediation tool in the network.
"It is our fundamental goal to deliver the greatest possible value to
our customers by providing the highest rated failsafe SD-WAN solution in
the market," said Patrick J. Sweeney, CEO, Talari. "Achieving and
sustaining the top SD-WAN NPS score of over 90 gives us high confidence
that we meet and exceed our customers' and channel partners'
NPS measures a customer's willingness to recommend a company and gauges
customer satisfaction and loyalty. According to an article in
Inc. magazine, an NPS score above 0 is considered good, above 50 is
excellent, and above 70 is world-class. The NPS score is also viewed as
a key indicator of revenue growth potential.
"Since we started using Talari products several years ago, we've had
many success stories about how they kept our regional offices running in
South Africa, Brazil, India, and elsewhere around the world. They've
taken a burden off our engineering team who previously would have had to
manage failovers, and the statistics they provide helped us make the
investment decision to augment our Internet bandwidth globally instead
of MPLS, which has been a more effective investment," said Allen Look,
CIO, SI Group.
Talari's survey of installed base customers rates the firm's support on
a number of satisfaction-related dimensions, using a 0-to-100-point
scale - whereby 0 represented "strongly disagree" and 100 represented
"strongly agree." NPS calculated ratings are based on responses that can
be between -100 and +100; Talari achieved a +91.
For more information about Talari support services and related NPS
methodologies, download the Intellyx white paper: Why
Customer Advocacy and Intelligent Automation Combined Matter to MSPs.
Talari is the original innovator of Failsafe™ SD-WANs that
deliver both MPLS-class high availability and QoE (Quality of
Experience) predictable application performance for both TCP-based apps
and real-time apps like VoIP and videoconferencing, whether built on a
hybrid MPLS plus Internet WAN fabric, or a WAN comprised of only
Internet connections. Talari technology delivers a multi-network WAN
solution with 100 times more bandwidth for the same investment, a
reduction in WAN costs by 40-80%, and greater network reliability and
superior application QoE than any single MPLS network. A Talari Failsafe
SD-WAN also enables more attractive Internet economics, dramatically
reduces troubleshooting costs, and optimizes access for hybrid-cloud IT
infrastructures and next-generation applications. Talari's patented
failsafe SD-WAN solutions - hardware, virtual and cloud - are uniquely
trusted to handle real-time VoIP traffic in large metro EMS-911 and
public safety unified contact centers. Talari is deployed in over 500
customers in 40 different countries in more than 9,000 locations.
For more information, visit www.talari.com.
Net Promoter, Net Promoter Score and NPS are registered trademarks of
Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180413005551/en/
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