|[April 10, 2018]
TeamViewer Now Integrated with Freshservice and Freshdesk
a leading global software provider for IoT, connectivity, monitoring,
support and team collaboration, today announced that its remote
assistance platform is fully integrated within Freshservice, a leading
service desk for internal IT support. TeamViewer was previously
integrated with Freshdesk, a help desk customer support platform.
has over 150,000 customers and offers several cloud-based business
products, including Freshdesk, Freshservice and Freshchat. TeamViewer
remote assistance can now be easily embedded in both platforms via Freshdesk
application marketplaces, with plans to integrate with Freshchat later
this year. Customers simply click to install the app and a window guides
the user through completion.
"Remotely controlling an end-user's workstation is one of the most
fundamental requirements that an IT team has," says Francesco Rovetta,
VP of Alliances and Distribution at Freshworks. "Integration with
TeamViewer ensures our customers can now fully take advantage of this
exceptionally easy-to-use remote support platform to seamlessly
troubleshoot issues and increase service desk efficiency."
By integrating TeamViewer with Freshservice and Freshdesk, IT service
agents can start a remote session to troubleshoot an end-user or
customer problem from within the ticket details page, where the agent
has context about the issue. Benefits include:
Complicated issues are solved more quickly, improving the overall
Internal user hardware/software configuration issues can be resolved
almost immediately, increasing agent productivity.
Sessions are documented and automatically logged in TeamViewer
management console reports.
"Resolving customer and employee technical problems quickly and
efficiently from within ticketing systems is a major challenge for all
types of organizations," says Alfredo Patron, VP of Business Development
at TeamViewer. "The ability to immediately access and fix a user's
desktop, laptop or mobile device from anywhere in the world is a major
advantage and helps reduce support costs by moving tickets from L2 to L1
service assets, while improving the overall customer and end-user
Freshworks customers looking for more information about Freshservice
integration can go to https://blog.freshservice.com/teamviewer-integration-freshservice/.
To learn more about Freshdesk integration, go to https://www.teamviewer.com/en/integrations/freshdesk/.
About TeamViewer TeamViewer is a leading global software provider
for IoT, connectivity, monitoring, support and team collaboration.
Established in 2005 in Göppingen, Germany, TeamViewer employs
approximately 700 people in more than 60 countries around the world. The
solution portfolio covers the entire business lifecycle, and addresses
specific needs including; screen sharing, remote desktop, remote access,
instant business chat, web and video conferencing, backup, anti-malware,
online whiteboards and much more. TeamViewer's flagship product has been
activated on more than 1.5 billion devices, of which at least 30 million
are connected to TeamViewer at any point in time. Further information is
available at: www.teamviewer.us
View source version on businesswire.com: https://www.businesswire.com/news/home/20180410005401/en/
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