|[August 03, 2017]
Crescent Hotels & Resorts Transforms Benefits Enrollment and Benefits Management with UltiPro
Ultimate Software (Nasdaq: ULTI), a leading provider of human capital
management (HCM) solutions in the cloud, announced today that Crescent
Hotels & Resorts, one of the largest operators of hotels and resorts in
the United States and employer of thousands of employees, is using
UltiPro to improve HCM, including the benefits open enrollment and
benefits management experience for its employees.
Crescent Hotels & Resorts is one of an exclusive group of independent
management companies approved to operate all brands within the Marriott,
Hilton, Starwood, Hyatt, Wyndham Worldwide, and InterContinental brand
families. Crescent manages approximately 100 hotel locations in the
United States across 25 states. The company's workforce has a wide range
of educational backgrounds, English fluency, and computer skills.
Prior to UltiPro, Crescent's process for managing benefits and employee
changes was labor-intensive and time consuming. For example, the
company's completely manual benefits enrollment process included the
printing, preparation, and distribution of benefits guides, enrollment
kits, information sessions, and the data entry of benefits. It also
required employee reminders, manual collection of forms, updates and
corrections because of incomplete or erroneous elections, and executive
reporting which had to be compiled for senior leaders using
spreadsheets. In addition, HR or operations team members at each
location had to devote time and effort to open enrollment tasks as well
as employee updates due to life event changes.
"Our manual process, administered by local staff who were not benefits
specialists, increased the likelihood of costly issues," said Gustavo
Serbia, vice president of human resources at Crescent Hotels. "The
potential liability and costs were high-such as enrollment of ineligible
employees, inaccurate personal data, supplemental life elections made
without the proper evidence of insurability, or failure to follow
established limits. We recognized that deploying open enrollment and
qualifying events with UltiPro could help us benefit the business and
our employees by ensuring both accuracy and efficiency."
Crescent Hotels began deployment of UltiPro Benefits Enrollment in
February 2016, with completion required by the start of open enrollment
in mid-April. The company was committed to moving the entire
organization to the online process that covered four medical plans, two
denta plans, one vision plan, supplemental life options, short- and
long-term elections, FSA and HSA, plus accident and critical illness
plans. The active enrollment required all eligible employees to make an
election, even to decline or keep existing coverage.
"After a two-month deployment from start to finish, the launch of
UltiPro for benefits open enrollment process was a huge success," said
Jeff McMillan, corporate director of payroll at Crescent Hotels &
Resorts. "The entire organization used the process, with no interruption
of coverage to employees. We reduced the number of labor hours across
the organization, automated election approval status reports to our
locations, and provided our leadership with frequent real-time
Crescent is also using UltiPro to manage the healthcare eligibility
process by directly communicating with employees through UltiPro, rather
than using paper, such as notifying employees of their ability to enroll
or decline coverage. The company is also able to provide automated email
notifications to eligible new hires that explain how to enroll.
"The move to UltiPro for open enrollment will save us about $30,000 per
year, with the savings coming from the reduction in labor hours and
material preparation required to complete open enrollment manually,"
said Serbia. "These savings are just one part of our overall return on
investment with UltiPro."
"UltiPro is designed not only to deliver substantial efficiencies
compared with manual, paper-based processes, but also to be deployed
quickly with exceptional support services," said Greg Swick, global
chief sales officer at Ultimate. "We're very pleased that UltiPro has
been able to simplify Crescent Hotel's benefits open enrollment process,
and provide Crescent with measurable business results."
About Ultimate Software
Ultimate is a leading provider of cloud-based human capital management
(HCM) solutions, with more than 33 million people records in the cloud.
Ultimate's award-winning UltiPro delivers HR, payroll, talent, and time
and labor management solutions that connect people with the information
they need to work more effectively. Founded in 1990, Ultimate is
headquartered in Weston, Florida, and employs approximately 3,950
professionals. In 2017, Fortune ranked Ultimate #1 on its list of the 10
Best Workplaces in Technology, Ultimate's second year to top this
list, and Brandon Hall Group honored Ultimate with a Gold Award in
Technology. In 2016, Fortune ranked Ultimate #15 on its 100
Best Companies to Work For list, the fifth consecutive year to be
ranked in the top 25. Ultimate was also ranked #1 on Glassdoor's list of 25
Highest-Rated Public Cloud Computing Companies to Work For, #8 on
Forbes' list of the 100 Most Innovative Growth Companies, and
ranked #1 in customer satisfaction in G2 (News - Alert) Crowd's Summer 2016 Core HR
Software Grid report, based on user reviews. Ultimate has approximately
3,700 customers with employees in 160 countries, including Bloomin'
Brands, Culligan International, Feeding America, Major League Baseball,
Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha (News - Alert) Corporation of
America. More information on Ultimate's products and services for people
management can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc.
All other trademarks referenced are the property of their respective
Follow Ultimate Software on Twitter (News - Alert): www.twitter.com/UltimateHCM
and on LinkedIn (News - Alert): http://linkd.in/UltimateHCM
View source version on businesswire.com: http://www.businesswire.com/news/home/20170803005803/en/
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