|[May 18, 2017]
Polycom and Edgewater Networks Sponsors at the Genesys CX17 Customer Experience Event
Inc., a global leader in helping organizations achieve new levels of
teamwork, in partnership with Edgewater
Networks, the leader in Network Edge Orchestration, will demonstrate
their Unified Communications (News - Alert) Multi-Level Intelligence Solution at CX17,
the industry's premier customer experience event. Taking place May
22-25 in Indianapolis, CX17 is organized by Genesys,
the global leader in omnichannel
customer experience and contact
center solutions. CX17 combines the best of G-Force and Interactions
in its debut year since Genesys completed its late 2016 acquisition
of Interactive Intelligence (News - Alert).
As Gold sponsors, Polycom and Edgewater Networks leverage best of breed
products with years of collaboration. Genesys users reap the benefits of
products and solutions that offer an alternative solution for the VoIP
network contact center. Together, the UC Multi-Level Intelligence
Solution enables service providers and enterprises to collect, process
and analyze vast amounts of information, including performance and
management dta from Polycom voice endpoints, Edgewater Networks (News - Alert)
customer premises-based EdgeMarc Intelligent
Edges, and cloud analytics engines to deliver a superior call center
customer experience. Using the UC Multi-Level Intelligence Solution, Genesys
Customer Experience Platform users can remotely provision and
configure all edge services and devices, proactively troubleshoot and
manage their customer base from a central location, and collect data on
all calls for better analytics for planning and assessment.
Polycom and Edgewater Networks will discuss their Genesys customer
offering during their Partner tract session "More Than Just a Phone (News - Alert):
Polycom and Edgewater Networks Bring a Multi-Level Intelligence Solution
to the Call Center" at CX17 Indy on May 24 at 11:00 a.m. For a complete
abstract, visit http://www.genesys.com/cx/cx17/indy/program/breakouts.
"The combination of Polycom's powerful and feature-rich endpoints with
Edgewater Networks' Intelligent Edge and Service Control Center will
give our customers, through the Genesys Customer Experience Platform,
the full end-to-end visibility to proactively manage their environments
and ensure an optimal end-user experience," said Paul Davis, vice
president of global alliances at Polycom. "Genesys on-premise and cloud
solutions are built to be fluid, instinctive and profoundly empowering
and are a complement to the UC Multi-Level Intelligence Solution."
"CX17 offers us a tremendous opportunity to celebrate our valued
partners, like Polycom and Edgewater Networks, who collaborate with us
every day to turn customer journeys into lasting relationships," said
Paul Rolfe, vice president of global partners and alliances for Genesys.
"We are excited to have Polycom and Edgewater Networks at CX17 Indy to
showcase how their solutions integrate with our Customer Experience
Platform to help companies engage with their customers and employees to
create world-class experiences."
CX17 is the annual conference that gathers together the strongest
ecosystem of solutions, customers, partners and technology pushing the
boundaries and future of CX to provide the human touch in a digital
world. Attendees will explore topics such as digital transformation,
cloud customer experiences, customer journey management,
hyper-personalization, predictive analytics, virtual reality and more.
Join the conversation on social media at #CX17INDY and #CX17BRUSSELS.
About Polycom, Inc.
Polycom helps organizations unleash the power of human collaboration.
More than 400,000 companies and institutions worldwide defy distance
with secure video, voice and content solutions from Polycom to increase
productivity, speed time to market, provide better customer service,
expand education and save lives. Polycom and its global partner
ecosystem provide flexible collaboration solutions for any environment
that deliver the best user experience, the broadest multi-vendor
interoperability and unmatched investment protection. Visit www.polycom.com or
connect with us on Twitter, Facebook,
and LinkedIn to
About Edgewater Networks
Founded in October 2002, Edgewater Networks is a market leader in
enabling IP-based voice, video and data services. Service providers and
enterprises of all sizes use Edgewater Networks solutions to simplify
customer premise configurations for quick and smooth installations,
reduce time to market and deliver rapid return on invested capital. The
company helps customers deliver intelligence at the network edge with
its Network Edge Orchestration platform that includes the EdgeView
Service Control Center, EdgeMarc Intelligent Edges, and the QuickConnect
Interoperability Lab. To learn more, please visit www.edgewaternetworks.com
or follow us on Twitter (News - Alert) at @ewn_inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170518005129/en/
[ Back To Conferencing Zone's Homepage ]