Industry News from Conferencing

TMCNet:  Infonetics: PBX Revenue Falls Despite Demand; Unified Communications Vendor Battle Looming

[February 25, 2013]

Infonetics: PBX Revenue Falls Despite Demand; Unified Communications Vendor Battle Looming

CAMPBELL, Calif. --(Business Wire)--

Market research firm Infonetics Research released vendor market share and preliminary analysis from its 4th quarter 2012 (4Q12) and year-end Enterprise Unified Communications and Voice Equipment report. (Full report published March 4.)


"Following two years of modest growth, the PBX market had a tough 2012. While shipments grew, competitive pricing pressure persisted, driving down worldwide revenues, exacerbated by Europe's tough economic conditions," notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

"On a brighter note, unified communications ended the year on a high note, led by Microsoft and its Lync platform," Myers continues. "We expect the PBX (News - Alert) market to move back into positive territory in 2013, with moderate growth in addition to continued strong adoption of UC applications by large and mid-market enterprises looking to improve flexibility and productivity."


  • The global PBX/KTS market totaled $8.1 billion in 2012, down 4% from 2011; the EMEA region alone declined 10%
  • In 2012, the unified communications segment grew 8% year-over-year
  • North America and APAC were the regions to net positive revenue gains in the PBX market in 2012, growing a modest 2% and 1%, respectively over the previous year
  • Pure IP PBX licenses grew 11% in 2012
  • Cisco (News - Alert) maintains its lead in global PBX/KTS revenue for the 6th consecutive quarter; Avaya and Siemens round out the top 3
  • Only 3 vendors in the enterprise telephony market posted year-over-year revenue gains in 2012: Cisco, Mitel, and ShoreTel (News - Alert)
  • Infonetics expects fierce vendor battles to continue in 2013, particularly between Microsoft and Cisco in the unified communications segment


Clients: Join Diane Myers Wednesday, March 13, at Noon ET for a live enterprise telephony market recap. Log in to for password to join the call live or view on demand.


Infonetics' quarterly enterprise telephony report provides global and regional market size, vendor market share, analysis, forecasts, and trends for TDM PBX and KTS systems, hybrid and pure IP PBXs, IP PBX by system size, VoIP gateways, unified communications, IP deskphones and softphones. Companies tracked: Aastra, Alcatel-Lucent, Avaya, Cisco, HP (3Com (News - Alert)), D-Link, LG Ericsson, Microsoft, Mitel, NEC, Polycom, Samsung, ShoreTel, Siemens, Sonus, Toshiba, others. To buy the report, contact Infonetics:



Download Infonetics ENTERPRISE VOICE, VIDEO, and UNIFIED COMMUNICATIONS report highlights, tables of contents, prospectuses, 2013 market research brochure, and events brochure at


Visit to learn more or register for Infonetics events.


N. America (West), Asia, Latin America: Larry Howard,, +1 408-583-3335

N. America (East), Texas, Midwest: Scott Coyne,, +1 408-583-3395

Europe, Middle East, Africa: George Stojsavljevic,, +44 755-488-1623

Japan, South Korea, China, Taiwan:


Infonetics Research ( is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete effectively. View Infonetics' About Us slides at

[ Back To Conferencing Zone's Homepage ]

Newsletter Sign Up
Become a Reseller Partner

Featured White Paper

7 Tips for Great Conferencing Spaces

If you're faced with choosing and implementing your organization's tele- or video-conferencing solution you'll find the seven crucial conferencing tips contained in this paper invaluable.

Featured Webinar

Product Update

Revolabs has released two new products! Get the full scoop on the Yamaha YVC-300 USB & Bluetooth® Portable Conference Phone and Revolabs Executive Elite™ 2-Channel Wireless Microphone System along with other exciting news by joining the upcoming webinar.

Conferencing Products

The Sound Choice for Conferencing