Industry News from Conferencing

TMCNet:  Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions Now Available to View

[February 05, 2013]

Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions Now Available to View

SAN FRANCISCO, Feb. 5, 2013 /PRNewswire via COMTEX/ -- Twilio, the leader in cloud-based communications, today announced the availability of a Webinar entitled Reshaping the Contact Center for a New Era of Customer Interactions. The Webinar is hosted by Twilio's Chief Marketing Officer Lynda Smith, and features Principal Analyst at Forrester Research Art Shoeller. The two discuss companies such as Hulu, Home Depot and Wix, each of whom are leading the way with their respective customer focused, cloud powered call centers. The Webinar is available at: http://ahoy.twilio.com/webinars/contact-center-pr2 (Logo: http://photos.prnewswire.com/prnh/20121016/SF94172LOGO) With contact centers facing increasing requirements for agility, flexibility and cost reduction--along with an increasingly sophisticated customer--the time to consider moving to the cloud is now. But the decision should be made via careful analysis of requirements, not hype.


Smith and Schoeller examine the trends in the call center space, review case studies from Hulu, Home Depot and Wix and suggest some best practices so that attendees can duplicate these successes.

View the Webinar here http://ahoy.twilio.com/webinars/contact-center-pr2 About TwilioTwilio empowers developers to build powerful communication. Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. For more information go to www.twilio.com.

SOURCE Twilio http://rt.prnewswire.com/rt.gif NewsItemId=SF55185&Transmission_Id=201302051920PR_NEWS_USPR_____SF55185&DateId=20130205

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