Industry News from Conferencing

TMCNet:  Pre-Register for Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions

[January 29, 2013]

Pre-Register for Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions

SAN FRANCISCO, Jan. 29, 2013 /PRNewswire via COMTEX/ -- Twilio, the leader in cloud-based communications, today announced open pre-registration for a Webinar entitled Reshaping the Contact Center for a New Era of Customer Interactions. The Webinar will be hosted by Twilio's Chief Marketing Officer Lynda Smith and will feature Principal Analyst at Forrester Research Art Shoeller. The two will discuss companies such as Hulu, Home Depot and Wix each of whom are leading the way with their respective customer focused, cloud powered call centers. The Webinar will be available on January 31st at 1 PM EST/ 10 AM PST, and pre-registration is open at this link: http://ahoy.twilio.com/webinars/contact-center-pr (Logo: http://photos.prnewswire.com/prnh/20121016/SF94172LOGO) With contact centers facing increasing requirements for agility, flexibility and cost reduction--along with an increasingly sophisticated customer--the time to consider moving to the cloud is now. But the decision should be made via careful analysis of requirements, not hype.


Smith and Schoeller will examine the trends in the call center space, review case studies from Hulu, Home Depot and Wix and suggest some best practices so that attendees can duplicate these successes.

Register here for the Webinar http://ahoy.twilio.com/webinars/contact-center-pr About TwilioTwilio empowers developers to build powerful communication. Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. For more information go to www.twilio.com.

SOURCE Twilio

[ Back To Conferencing Zone's Homepage ]

Newsletter Sign Up
Become a Reseller Partner

Featured White Paper

Keep the Conversation Going: Seven Tips for Great Conferencing Spaces

What do the features of audio conferencing products mean, and how do those features compare to other products? This guide will help you "translate the tech" and easily distill what's important on a technical data sheet as you shop for audio collaboration equipment.

Featured Webinar

10 Ways AV Should/Can Own Collaboration

IT Integrators have been helping people improve their collaboration efforts for years, but there are ways they can set themselves apart with more attractive collaboration solutions. Watch this webinar to learn specific ways to position collaboration services that incorporate a variety of systems. Attend this webcast and you could receive a free t-shirt, and qualify to win some terrific prizes.

Conferencing Products


TechZine